Understanding the UX Process for User-Friendly Online Programs

Faculty Focus: Andrew Shipka on Designing Online UX Courses

headshot of Kent State Online UX instructor and graduate Andrew Shipka

When studying user experience (UX) online, there’s almost no greater source of knowledge than Andrew Shipka.

In 2007, Andrew was a graduate student and assistant for the Library and Information Science department. After earning his Master of Science in UX from Kent State University on campus, he started working as an educational technologist and adjunct professor for Kent State, helping to build and teach UX courses for the online master’s program.

Over the course of teaching in the program, Andrew noticed a shift in the student profile of those attending Kent State’s Master’s UX program. Although they envisioned more beginning UX professionals joining the program, “our major client and student in the program were people already in the field,” Andrew said. “They wanted some way to either brush up on their skills or to have some type of certification they could show to their workplace.”

For Andrew, the need for students to earn a Master’s in UX is more than clear. “UXD is going to be what marketing became for businesses. It’s just going to be one of those integral functions you wouldn’t go without doing anymore,” he explained.

“The reason why it’s important is that you are making your service or product more friendly to your user. You’re making it easier for your clients to get to your product or service and more that they want to get to it,” Andrew continued. “There should be no hangups when buying your widget, and we try to design our courses that way, too.”

Online Master of Science in User Experience at Kent State University

The online Master of Science degree in User Experience prepares students for careers in discovery research, information architecture, interaction design, prototyping, usability testing, and user experience strategy and assessment. As essential members of multidisciplinary design teams, user experience professionals engage in a variety of activities to produce usable products that delight users and help organizations meet the needs of their clients, patrons, users, and stakeholders. User experience analysis addresses the structural, informational, psychological, and emotional dimensions that make interactive communication and information technologies useful and successful.

Kent State’s program provides a broad introduction to all phases of the multidisciplinary design process, with the opportunity to build deeper knowledge and skills in a focus area. The program includes electives from aligned master’s programs in the College of Communication and Information and related disciplines.

The editorial team at Kent State Online is composed of dedicated professionals with expertise in higher education, digital marketing, and content strategy. Our mission is to create insightful, engaging, and informative content that empowers prospective students to make informed decisions about advancing their education and careers.
Latest Blogs
For educators who enjoy experimenting with digital tools, exploring new platforms, and rethinking how learning happens, an online graduate program isn’t a compromise—it’s an advantage. Kent State’s online Master of Education in Educational Technology is designed for professionals who want flexibility, real-time application, and collaborative learning experiences that mirror today’s digital classrooms and workplaces.
What does it really mean to prepare for a career in criminal justice? For students at Kent State, it means learning from faculty who don’t just teach the field—they actively work in it.
Paying for college is one of the most important—and sometimes most overwhelming—parts of the decision-making process. Whether you’re just starting your undergraduate journey or returning for a graduate degree, understanding how to plan for and manage the cost of your education can make a significant difference.
Explore Our Online Programs
Online Minors
Online Non-Degree Graduate Licensure Programs
Get Started
Frequently Asked Questions (FAQs)
Center for Adult Veteran Services
Approximately 1,500 international students from 100 countries are enrolled at Kent State University. We’re excited to have you join us, and our international admission team is here to help you every step of the way.
About Kent State Online
Online Support Center
At Kent State Online, you’re never on your own. Whether you’re learning from across Ohio or across the country, our team is here with personalized support and a strong commitment to helping you succeed.