In today’s digital-first world, having the right tools and support can make or break your online learning experience. At Kent State Online, we aim to remove tech frustrations so you can stay focused on what matters—your coursework, your community, and your goals. Below is your guide to navigating the technology side of online learning, with tips, resources, and best practices.
Technology Support When You Need It
Problems happen. When they do, Kent State’s Technology Help Center is ready 24/7 to help you. Whether you’re locked out of Canvas, having hardware glitches, or stuck on software issues—submit a support ticket, use LiveChat, or call 330-672-HELP.
Prompt, reliable tech support ensures that online courses stay accessible and seamless, day or night.
Hardware & Internet Requirements
To get the most out of your online experience, you’ll need:
- A desktop or laptop with at least a 2.0 GHz processor
- A recommendation of 8 GB of RAM (minimum 4 GB)
- Reliable broadband internet (DSL, cable, fiber) — capable of streaming and downloading multimedia materials
- If you’re taking courses that require it: a webcam, headset, or additional peripherals
If you’re looking to upgrade your setup, check the Kent State University Bookstore for student hardware discounts.
Software You’ll Want (and Need)
Kent State supports industry-standard software to ensure you’re prepared and protected:
- Operating System: Keep your OS (Windows or macOS) fully updated
- Office Suite: Word, Excel, PowerPoint — available for free via FlashLine
- PDF Reader: Adobe Acrobat Reader
- Antivirus / Security Updates: Ensure you have the latest patches
- Browser Compatibility: Use the latest versions of Firefox, Chrome, Safari, or Edge
- For help, check the Software Catalog and Kent State Technology Guidebook for links and download instructions
These tools keep your system secure, compatible, and ready to engage with course materials.
Off-Campus Access & Remote Tools
Even when you’re off-campus, you’re plugged in. Kent State provides remote tools like:
- KSU Proxy: Enables you to access library resources, e-journals, and streaming content securely
- Proctoring Software: Required for certain exams
- Kaltura: Integrated video platform within Canvas
- Microsoft Teams: For live synchronous sessions, meetings, and virtual office hours
These tools—and how to access them—are built right into your online courses. You won’t need to be “on campus” to engage fully.
Why This Matters to You
Technology is the backbone of online education. Having hardware that meets requirements, the right software, a stable internet connection, and responsive tech support are foundational to your success. At Kent State Online, we strive to keep that technical foundation stable, visible, and hands-free, so your focus stays on learning.
If you’re preparing to start—or if you’re already enrolled—take a moment now to double-check your setup. It’s one of the best investments you can make in your online academic journey.
