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The term “telemedicine” describes the provision of remote medical assistance via telephone or video in times when a doctor cannot meet with a patient in person. Historically, with medical care commonly regarded as a practice that benefits most from in-person treatment for full efficacy, telemedicine has generally been considered a last resort.

Innovative digital technologies in the healthcare field are enhancing every aspect of healthcare delivery, providing secure and seamless flows of information between patients and healthcare providers. When a provider collects clinical data on a patient, it is stored in electronic health records (EHRs). EHRs are created, managed and reviewed on an EHR platform designed to share information across a full spectrum of healthcare organizations.