Kent State Online

Distance Education Complaint Resolution

For all students enrolled in Kent State Online Programs and Courses

The United States Department of Education regulations require each State to have a process to handle complaints for all higher education institutions in the State, except Federal higher education institutions (including the service academies) and tribal institutions of higher education.

All Kent State University distance education students should attempt to resolve complaints first with the University before contacting state agencies. The Kent State University Policy Register entry on “Administrative policy and procedure for student academic complaint” describes the appropriate procedures. However, the State remains responsible for responding to complaints about higher education institutions in the State regardless of what body or entity actually manages complaints under these regulations. The Kent State University Office of Student Ombuds also provides information and assistance related to university policy, complaints, and grievances.

Higher education institutions delivering courses by distance education are required to provide current or prospective students with contact information for filing complaints with the institution’s State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint. Non-Ohio residents should consult Student Grievance Contact Information for Individual States for their respective state agencies.

Higher education institutions delivering courses by distance education are required to provide current or prospective students with contact information for filing complaints with the institution’s State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student’s complaint. The Student Grievance Contact Information for Individual States below lists the contact information all states.

Students enrolled at Kent State University or other Ohio higher education institutions may direct their complaints regarding distance education courses offered by Kent State to the following organizations:

Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414

Ohio Attorney General Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400